• Installation of software to new clients on all their workstation and make the system ready.
• Upgrade software, including deployment of software to test and production environments.
• Deployment coordination and planning.
• Manage customer issues through effective troubleshooting in a timely manner.
• Migrating Old Legacy Customers Data from Local Servers to Cloud.
• Creating Users for new Client on Microsoft Azure.
• Prioritize, balance, multitask competing issues based on impact to end-user.
• Improve automated deployment processes.

• Onboarding new Clients to the company system.
• Creating the Website of the newly joined Clients.
• Purchasing Domains for the Clients as per the requirements of the client.
• Fixing Clients website and providing them with the best solution of the problem.
• Interacting with client and get the requirements and make the website of their choice.

• Troubleshoot complex problems and provide complete solutions to ensure a high level of customer satisfaction.
• Working on ticket and call queue with speed and thoroughness by analyzing issues, providing quick resolution and thorough documentation of resolution within the ticket. (Incident / Request).
• Working well with fellow associates which includes being an integral part of their immediate site team as well as the all members of the Global IT tech teams.
• Coordinate with other team members and departments to solve problems, support and coordinate the implementation of new systems.
• Always adhere to defined SLA’s to meet customer satisfaction.
• Production Outage Support /Maintenance Support / Video Conferencing Support / Performance impacting support.
• Familiar with VPN technologies.
• Initiating Bridges on Zoom related to discussion, UATs and Outages with Bridge log details of the issue to minimize the risk of same issue according again.

• Working on challenging tasks with quality code in short deadlines.
• Execute test cases (manual) and analyze results.
• Report bugs and errors to development teams.
• Reporting Bugs on Trello.
• Evaluate product code according to specifications.
• Working and learning Automation tool e.g Selenium with Java.

• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
• Receiving, logging and managing calls from internal staff via telephone and email.
• Provide 1st level support, troubleshooting of IT related problems of affected end user software to hardware, such as Laptops, PCs and Printers, other devices.
• Escalate unresolved calls to the infrastructure support team.
• Manage the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
• Log all calls in the Service Desk Call Logging system (CA Service Desk Manager).